Delicia Pro

Privacy Policy

Last updated: 21 February 2026

1. Introduction

Delicia Pro ("we", "us", "our") operates the website deliciapro.co.uk and provides SaaS software platforms for pet service businesses including dog groomers, dog walkers, and pet sitters. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website, use our platforms, or interact with our services.

2. Data Controller

Delicia Pro is the data controller for the personal data described in this policy. If you have any questions about how we handle your data, you can contact us at:

  • Email: hello@deliciapro.co.uk
  • Website: deliciapro.co.uk

3. Information We Collect

We collect the following types of personal data:

3.1 Information You Provide

  • Name and contact details (email address, phone number)
  • Business name and type
  • Information submitted through our contact form
  • Account registration details for our SaaS platforms
  • Payment and billing information (processed by Stripe)
  • Feature requests and support enquiries

3.2 Information Collected Automatically

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website address
  • Platform usage data from our SaaS subscribers

3.3 Information from SaaS Platform Usage

If you subscribe to one of our SaaS platforms, we also process data related to your use of the platform, including booking records, client information you input, SMS message logs, and analytics data. You remain the data controller for any personal data you input about your own clients.

4. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and maintain our SaaS platforms and services
  • To process your subscription payments
  • To respond to your enquiries and provide customer support
  • To send you service-related communications (e.g. platform updates, billing notifications)
  • To send you marketing communications where you have given consent
  • To generate website audit reports when requested
  • To improve our website and services
  • To comply with legal obligations

5. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract: Processing necessary to fulfil our subscription agreement with you
  • Legitimate interest: Processing necessary for our legitimate business interests, such as improving our services and responding to enquiries
  • Consent: Where you have given consent to receive marketing communications
  • Legal obligation: Where processing is necessary to comply with applicable law

6. Third-Party Services

We share your personal data with the following third-party service providers, who act as data processors on our behalf:

  • Stripe: Payment processing for subscription billing. Stripe processes your payment card details securely. We do not store your full card details on our servers.
  • Postmark: Email delivery service for transactional emails, marketing communications, and system notifications.
  • Webex: SMS messaging service for sending text messages through our platform features such as Fill My Diary and appointment reminders.

Each third-party provider has their own privacy policy governing how they handle your data. We only share the minimum data necessary for each provider to perform their function.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

  • Account and subscription data: retained for the duration of your subscription plus six years for tax and legal compliance
  • Contact form submissions: retained for two years
  • Website analytics data: retained for 26 months
  • Email communication logs: retained for one year after last interaction

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you
  • Right to rectification: You can ask us to correct inaccurate or incomplete data
  • Right to erasure: You can ask us to delete your personal data in certain circumstances
  • Right to restriction: You can ask us to restrict processing of your data
  • Right to data portability: You can request your data in a machine-readable format
  • Right to object: You can object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at hello@deliciapro.co.uk. We will respond within one month.

9. Cookies

Our website uses essential cookies required for the site to function correctly. We do not use tracking cookies or third-party analytics cookies without your consent. For more information, see our cookie banner when you first visit the site.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • SSL/TLS encryption on all data in transit
  • Encrypted data at rest
  • Regular security updates and patches
  • Access controls limiting who can view personal data
  • Regular backups stored securely

11. International Transfers

Some of our third-party service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data to the same standard as UK GDPR.

12. Children

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

14. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113

We would appreciate the chance to address your concerns first, so please contact us at hello@deliciapro.co.uk before escalating to the ICO.